Contents

1. What is Documents2Go?
2. How is Documents2Go better than traditional ILL systems?
3. Are there any disadvantages to the electronic system?
4. Why do I need a username and password to use Documents2Go?
5. What if I forget my password?
6. Is security a problem if I use a public workstation?
7. Why don't I see all my older requests when I look at my request history?
8. Who do I contact if I have problems with or questions about Documents2Go?
9. Why does my browser say that you're sending a cookie? What's in it?

What is Documents2Go?

Documents2Go is the electronic system you use to request an item through Interlibrary Loan or Document Delivery.

Back to Top

How is Documents2Go better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With Documents2Go, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately.
3. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
4. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request.

Back to Top

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into Documents2Go using a username and password. We believe this is less trouble than our former request system which required you to enter your personal information with each new request session.

Back to Top

Why do I need a username and password to use Documents2Go?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Faculty, staff and students may choose any username can be anything you like, such as your name, abbreviations, or an alphanumeric code. If you are a Loansome Doc subscriber, your username must be the email address you used to register with Loansome Doc. Those in the Non-Affiliated category have had usernames assigned to them. If you are in that category and have not received yours, please call the Interlibrary Loan Office at (202) 994-2860.

Back to Top

What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at (202) 994-2860. We can then reset your password allowing you access to Documents2Go. Please change your password once you logon to Documents2Go.

Back to Top

Is security a problem if I use a public workstation?

Using your personal workstation is preferable. However, security will not be a problem on library work stations if you follow some standard security measures. We recommend exiting the web browser before you leave the library’s work station. This prevents the Back button from accessing the pages you were using.

Back to Top

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from Documents2Go. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.

Back to Top

Who do I contact if I have problems with or questions about Documents2Go?

• System Problems or
  InterLibrary Loan Questions: InterLibrary Loan office at (202) 994-2860 or e-mail mlbdoc@gwumc.edu
• Technical Support Questions: E-mail anytime to mlbdoc@gwumc.edu

Back to Top

Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  Documents2Go without any problems.

Back to Top